What is the service?

In a nutshell, HOHM manages your home so that you don’t have to. We conduct management visits during which our home manager handles all of the basic maintenance and “honey do” needs of the home as part of the membership; we work with service partners to deliver services needed to maintain and enhance your home, including HVAC service, window and gutter cleaning, etc., and we estimate, schedule and manage larger scale repair or improvement work on your home.

​

Why should I sign up?

We believe there are four key reasons you should consider joining HOHM: 1) We handle your honey do list so that it gets done immediately….not months later. 2) We take care of the preventive maintenance that is often neglected but that is needed to keep your home in prime condition. 3) We free up the valuable time you might otherwise waste waiting for a repair man or searching for a service provider. 4) We give you a trusted single source for dealing with anything that goes wrong in your home.

 

What happens during the maintenance visit?

Our home managers coordinate with each homeowner to complete any list of “honey dos” and perform a thorough inspection of the home via our property checklist, and conduct the basic maintenance tasks required to keep the house in good shape. Please contact us directly for a copy of our detailed property checklist.

 

How long does the maintenance visit last?

Our regularly scheduled maintenance appointments typically last 90-120 minutes depending on your level of service.  Additional time is always available.

 

Who conducts my regularly scheduled appointments?

We have a team of skilled home managers who conduct the monthly maintenance appointments. Once you become a member, we will assign a home manager and pick a time slot based on your preference. The same home manager will come out each month on the same day (e.g., third Wednesday of the month) at the same time.

 

Do I need to be home for my appointment?

You do not need to be home during your monthly maintenance appointment. In fact, most of our customers provide us with keys or garage codes so that we can get in when they are not home. This allows us to deal with problems without disrupting your busy schedule. Just give us a call, and we will meet our contractor at your home so you don’t have to. Just think, no more waiting around during a four-hour window for help to arrive.

 

Whom do I call if I have a question or problem?

Each customer is assigned a personal home manager at the outset of the contract. Your home manager is responsible for managing all of the work done in your home by us or our service partners. Your home manager handles scheduling, estimating and quality assurance and also manages your ongoing list of work to be done in your home.

 

Are multiple bids provided for larger projects?

We try to balance the need to offer competitive pricing with our goal of providing high-end results. For that reason, we work with a pool of pre-screened and qualified service partners on all project work. Because we work with them regularly, they give us preferred pricing, which allows us to manage the work for you while still remaining competitive.  We will take the entire burden of the project off of your shoulders and will guarantee the quality of the work.

 

I already have an HVAC service. Would I need to switch?

The additional service offerings are available to you on an a la carte basis – you only use the ones you want. We recognize that homeowners may already have a trusted plumber, electrician or landscaper, and we encourage them to continue to use those providers if they so desire. If you decide after your contract has begun that you would like to add a service, we would be happy to accommodate that request.

​

How is the service priced?

HOHM has three levels of Membership.  For more information, please contact us for a copy of the HOHM contract or speak to a HOHM advisor.

​

How do I pay for the service?

We send out invoices via email quarterly. The invoice includes level of membership, any additional services in your contract and any costs relating to project work completed since the previous invoice. If we undertake larger projects (e.g., greater than $1,000) we will invoice upon satisfactory completion of the work. 

 

What if I decide after a few months that the service is not for me? Am I stuck for the rest of the year?

While we are confident that you will love the service, we understand that life happens and you might need to terminate the service before the contract is up. While we will be sorry to see you go, we certainly will not hold you to the contract if the service no longer works for you. We do ask that you give us one month’s notice of such a change prior to the end of a billing quarter.